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Terms & Conditions

TERMS & CONDITIONS

Please read the following important terms and conditions before purchasing on our website. If you make a purchase this will be deemed a confirmation that they contain everything you agree to.

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

—up to 30 days: if your goods are faulty, then you can get a refund;

—up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;

—up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

If you don’t understand any of this contract and want to talk to us about it, please contact us by email at hello@lyres.co.uk (emails will be responded to Monday to Friday: 9 am to 5 pm AEST )

Who are we?

We are ZERO PROOF UK LIMITED registered in United Kingdom under company number 11725077.

Our registered office is at: Enterprise House Beesons Yard, Bury Lane, Rickmansworth, Herts, England, WD3 1DS.

Our VAT number is: [328659171].

Introduction

If you buy goods on our site you agree to be legally bound by this contract.

You may only buy goods from our site for non-business reasons.

This contract is only available in English. No other languages will apply to this contract.

Information we give you

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

  • review Schedule 2 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
  • read the acknowledgement email referred to below; or
  • contact us using the contact details at the top of this page.

The key information we give you by law forms part of this contract (as though it is set out in full here).

If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Your privacy and personal information

Our Privacy Policy is available at www.lyres.eu/privacy-policy

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Ordering goods from us

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by completing our order form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

You place an order on the site lyres.eu. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

Simply add products to your shopping cart, click checkout, enter your information and purchase with your credit card, IDEAL, pay pal or klarna account. Once successfully submitted you will be taken to a successful checkout page and receive your order confirmation via email. If you have set up an account you will be able to see your order history and status within your my account portal.If you’re not happy with your order, please tell us via the returns enquiry form on our website  – we’ll always try to help you if we can.

If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.

 

Klarna Payments

 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: • Pay later. • Financing. Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Right to cancel this contract

You have the right to cancel this contract within 14 days without giving any reason provided you have not opened or consumed a portion of the product or otherwise tampered with the product.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement e.g. a letter sent by post (Enterprise House, Beeson’s Yard, Bury Lane, Rickmansworth, Hertfordshire WD3 1DS United Kingdom or email to hello@lyres.eu . Please supply the following information, but it is not obligatory.

Cancellation form

To [insert the trader’s name, geographical address and, where available, telephone number, fax number and email address]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract in accordance with your statutory consumer rights, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Provided you have not opened, damaged or tampered with the order, we will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we received back from you any goods supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you have received goods:

  • you shall send back the goods, unopened, untampered with and in their original packaging, or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
  • you will have to bear the direct cost of returning the goods; and
  • you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Delivery

We endeavor to ship your order as soon as possible. We endeavor to ship your order as soon as possible. We use UPS & GLS depending on your location. Note: we cannot guarantee or provide a day of the week or time of day for delivery. Country delivery time frames:

  • Netherlands - 1-3 days
  • Austria – 3-4 days
  • Sweden – 2-5 days
  • Germany – 1-3 days
  • Italy – 2-5 days
  • Spain - 3-4 days
  • Ireland – 3-4 days
  • Switzerland - 3-4 days
  • France - 3-4 days
  • Belgium - 3-4 days
  • Norway - 2-5 days
  • Denmark - 2-5 days
  • Poland - 2-5 days
*Please note due to COVID we are experiencing delays to our usual shipping standards.

Shipping on orders of €70 or more are free across Ireland, Netherlands, Sweden, Austria, Germany, Italy,  Spain, Switzerland, France, Belgium, Norway, Denmark and Poland (standard shipping only). For orders less than €70, we deliver for €10.

Orders placed on our EU website, www.lyres.eu, can only be delivered to addresses located in Ireland, Netherlands, Sweden, Austria, Germany, Italy, Spain, Switzerland, France, Belgium, Norway, Denmark and Poland .

We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please call +61 8030 5552 immediately. We’ll do our best to help, but, subject to the terms of this contract, we can’t cancel orders once they have shipped.

Please contact Customer Care with your order number if you wish to track your order. You can find your order number on the “My orders” page of your account.

 

Payment

We accept the following credit cards and debit cards: Braintree, visa, mastercard, amex, and Pay Pal. We also accept IDEAL as a payment option

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy https://lyres.eu/privacy-policy/ or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Your credit card or debit card will only be charged when the goods are dispatched.

All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

  • Verified by Visa;
  • Mastercard®SecureCodeTM; or
  • American Express SafeKey.

The price of the goods:

  • is in Euro (€) for the lyres.eu website, Great British Pounds (£)(GBP) for .co.uk website. Australian dollars ($AUD) for .com.au website and American Dollars ($USD) for the .com website. Note: If you are based in New Zealand you will presented pricing in NZD however checkout and settle in AUD.
  • price is listed excluding VAT at the applicable local rates; and
  • does not include the cost of delivering the goods (which will be notified to you before you place your order - once shipping address is entered).

Nature of the goods

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

  • are of satisfactory quality;
  • are fit for purpose; and
  • match the description or sample.

We must provide you with goods that comply with your legal rights.

The packaging of the goods may be different from that shown on the site.

While we try to make sure that all weights, sizes and measurements set out on the site are as accurate as possible, and that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

Any goods sold:

  • at discount prices;
  • as remnants; or
  • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

Damaged goods

Please contact us using the contact details at the top of this page, if you want:

  • us to replace the goods;
  • a price reduction; or
  • to reject the goods and get a refund.

You may be required to provide photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again.

If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.

Shipping threshold

Shipping on orders of €70 or more are free across Ireland, Netherlands, Sweden, Austria, Germany, Italy, Spain, Switzerland, France, Belgium, Norway, Denmark and Poland (standard shipping only). For orders less than €70, we deliver for €10. Orders placed on our EU website, www.lyres.eu, can only be delivered to addresses located in Ireland, Netherlands, Sweden, Austria, Germany, Italy, Spain, Switzerland, France, Belgium, Norway, Denmark and Poland. Minimum spend must be accrued in one transaction. Shipping/handling charges will not be eligible to contribute towards the required minimum spend. No promo code required. Discount will automatically be added to the cart once spend threshold has been met. Not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied. Does not apply to subtotal prior to discounts applied.

Promotion Terms & Conditions

  • “Promo Code” means a code that must be entered at checkout on online transactions in order to receive a discount or benefit.
  • Each promo code is subject to (a) the specific terms and conditions stated on the promo code offer and (b) these general promo code terms and conditions. In the event of any inconsistency, the former prevails.
  • Not redeemable for cash and cannot be used to purchase gift cards.
  • Valid for qualifying purchases made on lyres.eu.
  • Must be redeemed within the validity period.
  • Not redeemable on gift sets, sets, bundles, sale items, gift card purchases unless expressly stated otherwise.
  • Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rainchecks.
  • Discounts are applied prior to shipping, handling and sales tax charges.
  • Promo codes cannot be combined with other offers and can only be redeemed once per customer unless otherwise stated.
  • Not transferable or redeemable for cash or credit.
  • To apply a promo code, you must enter it at checkout prior to completing the order.
  • Ongoing offers are subject to change without notice.

Gift Card Terms & Conditions

  • “Gift Card” means an electronic or physical card that has prepaid currency loaded onto it to be spent on Lyre’s products in accordance with these terms and conditions.
  • Online gift cards must be redeemed at lyres.eu.
  • The value of the gift card includes GST.
  • Not redeemable for cash and cannot be used to purchase other gift cards or other tender. Cannot be exchanged.
  • Gift cards will expire 36 months from the date of issue, unless expressly stated otherwise.
  • If purchase exceeds the gift card amount, the balance must be paid by other available payment options.
  • Must be redeemed within the validity period.
  • Expired gift cards are not redeemable and gift card amounts will not be refunded or credited when expired.
  • We reserve the right to cancel any gift card for any reason at any time without notice. In such instances we will elect to provide a refund or a replacement gift card.
  • Gift cards are treated like cash. Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.
  • We reserve the right to correct the balance of your gift card if we believe that a clerical or accounting error has occurred.
  • Lyre’s does not accept any responsibility for lost gift cards.
  • Lyre’s reserves the right to verify the identity of the bearer and to change the terms of use at any time without notice.

Welcome Offer – 10% Off first purchase

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Birthday Offer – 10% Off Single Bottles

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount applies to individual bottles only and is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Quiz Offer – 20% off first purchase

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Friends & Family

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Black Friday Spend & Save

Black Friday - Cyber Monday - SPEND AND SAVE *Minimum spend must be accrued in one transaction. That is €50 for €5 off, €80 for €10 off and €140 for €30 off. Shipping/handling charges will not be eligible to contribute towards the required minimum spend. *Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers. Promo cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

 

End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limit of our responsibility to you

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

  • losses that:
    • were not foreseeable to you and us when the contract was formed; or
    • that were not caused by any breach on our part;
  • business losses; and
  • losses to non-consumers.

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • the goods;
  • our service to you; or
  • any other matter,

please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.

If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

The laws of Australia, Northern America, England and Wales will apply to this contract.

Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

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